1- Do you have showrooms for your products or services?
A- We only serve at events and online via our website.
2- I do not fit into any of the sizes mentioned on the website, what I do?
A- If you do not fit into any of the sizes mentioned on our website, we request you to measure yourself using a measuring tape with the help of the
size guide and email the measurements to us at (firstname.lastname@example.org).We will get back to you as soon as possible.
3- How do I check the status of my order?
A- Once you login, just click on my account and you will able to track your order. And you will receive an order confirmation e-mail after your order is placed.
4. What if I receive an incomplete order ?
A - If there is a problem with your order please contact us via email at email@example.com. We will take immediate action.
5. What is your online return or exchange policy ?
A - If you are not fully satisfied with the product you have received, you can exchange it within 30days of receipt provided the product is in the same condition as it was received. Same conditions implies, attached buttons, price tags intact and no stains.
6. Why are some of the products out of stock ?
A - We aim to provide sufficient stock to meet the needs of our customers but since the fabric is hand-crafted/hand-woven we have limited availability. That is the main reason sometime we have limited stock. Please send us an email with the picture of the design that is out of stock and we will try to procure a fabric as close as possible to the original.
7. What fabrics do you use ?
A- All of our products are made with high quality hand-crafted natural fabric which are either 100% cotton or wool.
8. Can an order be cancelled before its dispatched ?
A- Changes or cancellations to an order can be made within 24 hours of placing the order.
9. How can I remove an item from the cart ?
A- Once you click on 'My Cart' link, there is remove option located to right of the price of each product.
10. Can I customize the color/colors of a particular style ?
A- Sure ! We value your design opinion and would love to hear what color or style you would like to mix according to your style. We can send you all the available fabric details for that particular style and then you can place your order according to your choice.