Shipping & Returns
Shipping Policy
Q. When will my order be shipped?
Most orders are shipped within 1-3 business days of purchase if in-stock unless we have a problem with your order or need additional verification.
• Made-to-order clothing will be shipped within 2-3 weeks, from the date of payment.
• You will automatically receive an e-mail when your order has shipped. It will contain a tracking number you can use to go online and track the status of your shipment.
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Q. What shipping methods do you use? How much is shipping?
A. Standard shipping is FREE on all orders within the United States where the merchandise total is over $125.
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• For orders under $125, the shipping will be calculated based on area codes.
• Most of our packages are sent out via the United States Postal Service and typically arrive within 3-5 business days, if in stock.
• Unfortunately, we cannot be responsible for lost or stolen packages or packages delayed by the postal service.
Refused or Undelivered Packages
• Please provide an accurate working address for us to ship your merchandise to.
• Please remember to include your apartment number, floor number, or any other information that is necessary to ensure that the carrier can successfully deliver your package.
• Refused or undelivered packages may be subject to return shipping costs. If you would like us to re-ship a package that was returned to us as undelivered, additional shipping costs are your responsibility.
Return & Exchange Policy
We take pride in the quality of our merchandise and want you to be happy about your order. We are happy to offer easy, no-hassle refunds on returns received within 30 days of the original invoice date. You will receive a refund to the original payment method used when placing your order. It will take approximately 5-10 business days to process your refund once we receive it.
If you would like to make a return, please ensure that your return meets the following criteria:
• Returns and exchanges are accepted on items received within 30 days of the original shipping date.
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• A 20- 30% restocking fee may be charged if the item(s) returned are not returned within 30 days.
• Returns and exchanges are accepted on items that are in original condition with any original tags and have not been altered, worn, washed, or damaged.
• Please do not ship items back to us after 45 days from the original invoice date as we are unable to process any refunds or exchanges in our system after 45 days have passed. We won’t be able to process your refund and we will not pay to ship it back to you.
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• If you have received the wrong item or a defective item, please e-mail us at abyanubha@gmail.com within 5 business days after receiving your order so that we can assist you promptly.
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• Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return.
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• Please follow care label instructions to ensure that your garment retains its original quality.
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• We inspect all returned items. Worn or stained items will not be accepted.
Please be careful when trying on merchandise from ‘A by Anubha’. The customer is responsible for any return shipping costs incurred for items shipped to us that are worn, altered, stained, or damaged.
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• Please remember to include your return form, so that we can identify who the return is from and credit you accordingly.
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• Shipping costs are nonrefundable, except in cases where we have made an error.
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• If you have received a wrong item, please notify us by e-mailing us at abyanubha@gmail.com so that we can ship out the correct item to you.
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• Ship your merchandise via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive.
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Exchanges
Currently, we are only able to exchange for the same item in a different size.
If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If it is in stock, we will ship it out to you at no cost. If it is no longer in stock in your size, we will treat it as a return and refund you accordingly.
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By purchasing from A by Anubha, you accept these terms and conditions.
Q. How do I make a return?
A. After reading our Return Policy above and ensuring that your items are eligible for return, simply fill out the provided return form and place it along with the items in a securely sealed shipping box.
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Mail it to:
3024, Village park Drive
Roseville
California - 95747
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Please note: The customer is responsible for return shipping costs.
***Remember to ship your merchandise via UPS, FedEx, or USPS. Please consider purchasing tracking/delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost or damaged items being returned to us.***